There’s no option to pause a Crave subscription, but you can cancel at any time and continue watching until the end of your current billing period.
Because Crave is a prepaid service, cancelling doesn’t remove access immediately. For example, if your renewal date is the 15th and you cancel on the 30th, you’ll still have access until the next 15th, when the subscription automatically ends.
Your billing period begins on the day you subscribe. To avoid being charged again, you must cancel before your renewal date — if your renewal is on the 15th, cancel by the 14th. The same rules apply to annual plans; the renewal simply occurs once a year instead of monthly.
I subscribed directly through Crave
- Sign in to your account on crave.ca.
- Select Account from the dropdown, accessed through the user icon in the top right corner of the home page.
- Select Subscriptions.
- Under your subscription, select Cancel Plan.
- Follow the steps until you reach the confirmation page.
Once you cancel, your account will show how much time remains in your current subscription.
Note: Cancelling your Crave subscription will also cancel any add-on subscriptions.
To cancel an add-on only
- Sign in to your account on crave.ca.
- Select Account from the dropdown, accessed through the user icon in the top right corner of the home page.
- Select Subscriptions.
- Under the add-on, select Cancel Add-On.
- Follow the steps until you reach the confirmation page.
Note: Cancelling an add-on won’t cancel your Crave subscription. You’ll continue to be billed for Crave.
Cancelling a subscription purchased through a third party
If you signed up through a participating TV provider, mobility provider, or third-party platform such as Apple, Google, Roku, or Amazon, your subscription must be cancelled through that provider. Find your provider below for the correct steps.
TV provider
You must contact your TV provider directly to cancel your Crave subscription.
If you previously subscribed to Crave directly, that subscription won’t cancel automatically when you activate Crave through your TV provider. To prevent duplicate charges, cancel your direct Crave subscription manually after switching.
Mobility providers (Bell Mobility, Virgin Mobile)
You must contact your mobility provider directly to cancel your Crave subscription.
If you had an existing direct Crave subscription before switching, it won’t cancel automatically. Cancel it manually to avoid being billed twice.
Apple (App Store / iTunes)
Your subscription must be managed and cancelled through your Apple Subscriptions. To cancel, use an iOS device or a computer signed in to your Apple account.
If you had an existing direct Crave subscription before switching, it won’t cancel automatically. Cancel it manually to avoid being billed twice.
Google (Google Play Store)
Your subscription must be managed and cancelled through your Google Subscriptions in the Google Play Store.
If you had an existing direct Crave subscription before switching, it won’t cancel automatically. Cancel it manually to avoid being billed twice.
Roku
Sign in to your Roku account and cancel the subscription under Manage Your Subscriptions.
If you had an existing direct Crave subscription before switching, it won’t cancel automatically. Cancel it manually to avoid being billed twice.
Amazon Prime Video Channels
Sign in to your Amazon account and cancel the subscription in your Prime Video Channels settings.
If you had an existing direct Crave subscription before switching, it won’t cancel automatically. Cancel it manually to avoid being billed twice.
Disney+
Crave plans purchased through Disney+ are billed by Disney+, not Crave. All account management — including billing, plan changes, and cancellations — must be handled directly through Disney+.
To cancel, sign in to your Disney+ account and manage your subscription from your account settings.
If you had an existing direct Crave subscription before switching, it won’t cancel automatically. Cancel it manually to avoid being billed twice.
Bell Streaming
Your subscription is purchased and billed through Bell Streaming, not directly through Crave. All billing and account changes — including cancellations — must be managed through your Bell Streaming account.
To cancel, sign in to your Bell Streaming account and manage your subscription from your account settings.
If you had an existing direct Crave subscription before switching, it won’t cancel automatically. Cancel it manually to avoid being billed twice.