Having trouble setting up your Bell Media account and linking your provider? Here are some common issues and how to fix them:
Using the wrong credentials:
Once you’ve linked your accounts, you can use your Bell Media account or continue to sign in with your TV provider credentials to access Crave.
Note: Your Bell Media account email address can be any email address that you have access to; you will be asked to verify your email address with a verification code.
Password Reset for Bell Media Account:
After entering your email address, you may be redirected to a “Sign In” screen where you enter your password if your email address has been used for a Bell Media account in the past. If you don’t remember the password you used, select “Forgot Password?” and complete the steps to reset your password. Once you’ve successfully reset your password, return to https://account.bellmedia.ca/login/ and begin the linking process again using your new Bell Media account password.
Password Reset for TV Providers:
If you reset your provider password during the linking process, return to https://account.bellmedia.ca/login/ and begin the linking process again using your new TV provider credentials/password.
Cart Icon: If you subscribe to Crave through a provider and see a cart icon or “Ways to Watch” button on the content you’re trying to watch:
- This usually means your provider account isn’t linked to your Bell Media account. To fix this, go to account.bellmedia.ca and select “Provider Linking”.
- If you don’t see the “Provider Linking” tab, first make sure your email address is verified.
- You may not have access to this content. It could require an upgraded subscription or the STARZ add-on. Click on the poster and then click on the “Ways to Watch” button for more information on how to get access.