Having trouble with your Crave stream? This guide simplifiescommon questionsabout video quality, playback issues, and error codes, helping you enjoy your favorite shows and movies without interruption.
What picture quality can I expect on Crave?
Crave streams most content in High Definition (HD), which provides a clear and sharp picture, typically up to 1080p resolution. For the best HD experience, we recommend an internet speed of at least 5 Mbps.
Does Crave offer 4K Ultra HD streaming?
Yes, select movies and shows are available in stunning 4K Ultra HD for a more immersive experience. To watch in 4K, you need to be on the Crave Standard (discontinued) plan or Crave Premium plan, a 4K-compatible device, and a fast internet connection (at least 25 Mbps recommended). Look for the 4K icon on the title's details page to see if it's available.
To find 4K content on Crave.ca, type “4K” into the search bar and click on “Display all Results”.
Devices compatible with 4K content:
- Android TV
- Amazon Fire TV
- Apple TV 4K
- Roku
- PS5
- XBox
- LG
- Samsung TV
- Bell Streamer
- Chromecast
My Crave video is skipping, stopping, buffering, or showing an error. What's wrong?
These issues are often related to your internet connection or device. Try these steps:
- Check Your Internet: Make sure your connection is stable and fast enough (5 Mbps for HD, 25 Mbps for 4K).
- Reduce Internet Load: If others are using the internet heavily (streaming, downloading, gaming), try pausing their activity temporarily.
- Android Specific Issue: Android devices experience skipping or stopping playback. To correct this, go to ‘Settings’ and turn on ‘Software Playback’. This should fix the problem.
If you have watched multiple videos and only experienced problems with one, please contact us. If you get an error message, please go to “insert link” for more information.
The play, pause, or volume controls aren't working in the Crave player. What can I do?
If the player controls are frozen or unresponsive:
- Refresh the Page or App: Sometimes simply reloading Crave will fix the issue.
Understanding Crave Error Codes
If you come across an error code when trying to play a video, please go to “insert link” for more information.
Accessing Content After a Subscription Change
I upgraded my Crave subscription, but I still can't watch certain videos. What's happening?
If you've upgraded your subscription but can't access content, here's what to do:
- Confirm Your Plan: Double-check your account settings on the Crave website to ensure your upgrade has been fully processed and your current plan is active.
- Log Out and Log Back In: Sign out of your Crave account on all your devices, then sign back in. This often refreshes your subscription status.
- Clear Cache: Clear your browser or app cache and cookies.
- Check Plan Details: Make sure your current subscription level (e.g., Crave Basic with Ads) includes the specific content you're trying to watch, as some premium content may require a higher tier.