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Watching Crave

How do I download shows to watch offline?

Crave allows Premium subscribers to download most titles to watch offline. Here’s how it works:

Important information:

  • Offline viewing is exclusive to the Crave Premium plan.
  • Not all content is available for download due to licensing restrictions.
  • Downloaded content is accessible only within the Crave app on compatible devices, such as Apple and Android mobile phones and tablets, and cannot be transferred elsewhere.
1. How to download content
  • Open the Crave app on your compatible device.
  • Browse or search for the title you wish to download.
  • Locate and tap the download icon (a downward arrow with a tray) next to the title.
  • The download will begin, and the icon will update to indicate its status.

You can find your downloaded titles in the “My Downloads” section in “My Cravings”.

2. Accessing your downloads

Your downloaded titles are stored within the Crave app. Tap “My Cravings” in the bottom right corner of the app, then select “My Downloads” to view and play your offline content.

3. Deleting downloads

To remove downloaded content:

  • Go to “My Cravings”.
  • Select “My Downloads”.
  • Select the title you wish to delete.
  • Tap “Delete Download”.
4. Download expiration
  • You have 30 days after downloading a title to begin watching it.
  • Once playback of a downloaded title begins, the video will expire in 48 hours.
  • Downloads will also be removed if the title leaves the service or if your subscription ends.
5. Download limits
  • Devices: You can download content across up to 5 devices at any time.
  • Content: You can download up to 20 titles at any time.

If you reach these limits, you’ll need to remove older downloads or devices to make space for new ones.

6. Managing your download devices

You can manage your registered devices for offline downloads from a mobile device or a computer browser. See the steps below.

On a mobile device (phone or tablet)

  1. On the Crave app, tap “My Cravings” in the lower right corner.
  2. Select “Device Management”.
  3. Find the device you want to remove and select “Remove this device”.
  4. Confirm by selecting “Yes, remove this device”.

On a web browser

  1. Click on the user icon in the top right corner of the website.
  2. Select “Device Settings”.
  3. Select “Manage Devices” next to “Manage Download Devices”.
  4. Find the device you want to remove and select “Remove this device”.
  5. Confirm by selecting “Yes, remove this device”.
7. Troubleshooting download issues

If you’re a Crave Premium subscriber and encounter problems downloading content, consider these solutions:

  • Device storage: Ensure your device has enough free storage space.
  • Maximum device limit reached: You can download content across up to 5 devices at any time.
  • Maximum download limit reached: You can download up to 20 titles at any time.
  • Internet connection: Use a stable and strong Wi-Fi connection.
  • App version: Make sure you have the latest version of the Crave app installed. Check your device’s app store for updates.
  • Content availability: Remember that some titles cannot be downloaded due to licensing restrictions. These titles will not have a download icon next to them.
  • Device compatibility: Confirm your device and operating system are supported for downloads.
  • Television service provider: If you subscribe through a TV provider, this feature might not be supported. Contact your provider for details.