If you’re getting a “Ways to Watch” message, select the option below that matches how you subscribe to Crave.
I’m using a free Bell Media Account (no Crave subscription)
- What to expect: A selection of content is available for free with a Bell Media Account.
- Access limitations: If content displays a shopping cart icon, it requires a paid Crave subscription.
- Learn more: See our subscription options for details.
I subscribed directly through Crave or through an in-app purchase (Apple, Google, Roku)
- Verify your account: Ensure you’re signed in to the correct Crave account and that your subscription is active.
- Basic troubleshooting:
- Sign out of Crave and sign back in.
- On a web browser: clear your browser’s cache and cookies.
- In an app: force quit the app and relaunch it.
- Ad-supported plan limitation: If you have an ad-supported plan, you won’t have access to live channels in the Live TV section.
Still having trouble? Chat with us live at crave.ca/contact.
I subscribed through a third-party provider (TV provider, mobility provider, Prime Channels, etc.)
- Verify your account: Ensure you’re signed in to the correct Crave account and that your subscription is active.
- Check your link status: Confirm that your third-party subscription is correctly linked to your Bell Media Account. You can verify this in the “Partner Linking” tab within your Account Management portal.
- Relink your subscription: If your third-party subscription has become unlinked, you can relink it by:
- Selecting Activate or Link next to your third-party provider.
- Following the specific steps required by your provider.
Still having trouble? Chat with us live at crave.ca/contact.